Operator Licence: System for Quality Assurance
A Vehicle Examiner from VOSA recently advised that I need to implement a “quality assurance measure” with regard to my Operator Licence.
So what does this mean?
Supervision and Monitoring are the “hot topics” in operator licensing at the moment. It is no good having systems to deal with maintenance of the vehicles and management of the drivers unless the systems actually work. The way to ensure results is to supervise those who implement the systems. For example, who checks the drivers are actually doing their daily vehicle checks? Who checks that the outside vehicle maintainer is actually completing all areas of the service and completing the service sheets correctly? Who checks that the forward planning system is actually working? Who checks that driver’s hour’s disciplinary systems are being followed through? Who checks on a regular basis that all the conditions of your operator licence are been complied with?
As a holder of an operator licence you may be asked to show that you have “quality assurance measures" in place. Failure to monitor and supervise key systems relating to your commercial fleet is one of the main causes of Operators being called to disciplinary public inquiries.
